Insights that impact!


Wisely Insights is a global customer research agency


Ad Hoc Research
Qualitative Research
Quantitative Research

Who We Are

  • Wisely Insights is a customer research agency that creates customized research for premium and luxury brands

  • Our reach is global

  • We deliver relevant insights and actionable recommendations that enhances our clients’ businesses.

Gain insights on your customers to boost your performance!!

What We Do

Here are some of the main challenges we have successfully helped our clients address.

CUSTOMERS

  • Gain in-depth understanding of luxury and premium brands’ customers, exploring different targeted constituencies
  • Uncover customers’ experiences and expectations across all touchpoints, revealing potential gaps and how to bridge them
  • Identify best practices and lost moments

SHOPPING BEHAVIORS

  • Identify customers’ purchase journeys through all touchpoints
  • Understand purchase triggers and barriers
  • Quantify the size of lost and gained opportunities
  • Define action plans to optimize conversion rate and boost sales
customer experience group

OMNICHANNEL

  • Uncover overall touch points used across journeys
  • Understand user’s experiences and expectations towards each touch point
  • Benchmark the services at these touchpoints
  • Understand the role and level of alignment of each touchpoint to boost brand performance and perception

LOYALTY

  • Segment customers
  • Identify channels and messages
  • Understand expectations, experiences and best practices
  • Explore or pre-test loyalty program concepts
customer experience group

STORE ENVIRONMENT

  • Pre-test or validate store concepts
  • Understand how the concept facilitates exploration
  • Identify hot/cold zones, and role and perception of visual merchandising
  • Confirm if store conveys the brand’s intended positioning
  • Define rooms for optimization

PRODUCTS

  • Accompany our clients in their new product development process
  • Pre-test or validate new product concepts
  • Identify new product opportunities
  • Explore the appeal and understanding of ranges
  • Understand customers’ perception of products
customer experience group

BRAND HEALTH

  • Identify brand’s funnel and perception versus competitors
  • Understand brand SWOT
  • Understand perception of the brand’s marketing mix

PRICING STRATEGY

  • Benchmark price positioning with key competitors, across markets
  • Optimize pricing strategies across markets
customer experience group

Our Team

Carole Vienne
Carole Vienne

Managing Director

Audrey Brandazzi
Audrey Brandazzi

Senior Research Manager

Beatrice Deng
Beatrice Deng

Research Analyst

Monica Lin
Monica Lin

Research Analyst

Testimonials

News


What are the intentions of the Chinese luxury customers towards travelling?

customer experience group

THE CHINESE CUSTOMER SENTIMENT REPORT - SECOND EDITION

What are the Chinese luxury customers' latest purchasing habit trends covering both the in-store and the online customer experience?
customer experience group

THE CHINESE CUSTOMER SENTIMENT REPORT - SECOND EDITION

What is the Chinese luxury customers' feedback and expectations towards the customer experience delivered in China?
customer experience group

THE CHINESE CUSTOMER SENTIMENT REPORT - SECOND EDITION

Wisely Insights is part of the Customer Experience Group (CXG).

CXG thrives on the synergy of its three main agencies, which have decades of expertise in Customer Experience. The Group is supported by teams in our 12 global offices.

Find out more
customer experience group

Contact Us